Help Center

GT Omega provides free shipping on all orders, no minimum purchase is necessary.

GT Omega only has the capacity to ship orders to residential and commercial addresses in the 10 provinces and 3 Territories in Canada. We are not able to offer shipping to any military, PO, APO and FPO destinations.

Any orders will be processed within 1 working day, after which please allow 3 - 5 working days for your package to be fulfilled and delivered.

*GT Omega takes pride in being punctual but throughout December, during Black Friday and mid-sale, you may have to wait longer for your order.  We are unable to deliver on Bank Holidays so please allow an extra working day for this.

When your item has been shipped, you will receive a shipping confirmation and tracking number via email. The tracking information can take up to 24 hours to update, so don’t worry if it doesn't show up immediately.

GT Omega stands by its products, and even though our chairs, cockpits and accessories are more robust than anything else on the market, problems do occur. 

Therefore GT Omega grants up to 3 years of manufacturer’s warranty.  

Full warranty statement can be viewed here.

We offer returns up to 30 days from the date of delivery.

Full return statement can be viewed here.

The recommended weight limit is 120kg for the GT Omega PRO and ELITE Series and 150kg for the GT Omega SPORT, PRO XL, EVO XL and MASTER Series.

The recommended weight limit for the GT Omega ART and PRO cockpit is 200kg.

All screws are preinstalled into the holes of the chair aside from the 2x M6 screws which are located in the small bag with the allen keys.

Please email us through our contact form or at supportca@gtomega.com with a photo of the broken part and your order ID. We’ll help you there.

We sometimes will change the components of our chair to improve the quality of our products. Please refer to the product details page.

The Full Tilt locking mechanism gives you control over the suspension of the chair.  The mechanism can be locked when sitting upright or unlocked to allow for gentle rocking giving you the optimum comfort every time you sit down.

The Multi Functional Tilt mechanism has all the features of the full tilt locking mechanism with two control levers, giving you full control over the suspension of the chair. The mechanism can be locked while in a tilt position or even be titled in backwards in an upright position allowing you to lock the chair at desired angles.