At GT Omega, we aim to despatch products within 1 business day, this is subject to the product being in stock. We will inform you if a product is out of stock or will not be dispatched within this timescale. Delivery usually takes 3-5 working days from date of despatch depending on customers location.
*GT Omega takes pride in being punctual but throughout December, during Black Friday and mid-sale, you may have to wait longer for your order.
*Due to issues related to COVID-19, our couriers are trying to manage extremely high volumes of packages from ourselves and many others. This means shipping from us and delivery from the courier may experience slight to major delays. We are doing everything on our end to minimise any delays, however this will not always be possible. We thank you for your patience and understanding at this time.
GT Omega provides free shipping on all orders, no minimum purchase is necessary.
GT Omega only has the capacity to ship orders to residential and commercial addresses in the 10 provinces and 3 Territories in Canada. We are not able to offer shipping to any military, PO, APO and FPO destinations.
We use FedEx and Purolator to send all of our CA orders. Orders have a transit time of 3-5 business days. Shipping times do vary due to location.
We reserve the right to use discretion in circumstances where it makes more sense to use an alternative delivery method.
GT Omega will not be held accountable for any delays in shipping due to customs, courier delays or unforeseen circumstances outside of our control.
When your order is despatched from our Distribution Centre, we'll send you an email with your tracking number and a link to our courier’s website to tell you the current status of your delivery.
We are unable to deliver on Bank Holidays so please allow an extra working day for this.
GT Omega ships all products in their original packaging straight from our manufacturing warehouses, so our customers can receive the products in immaculate condition. If you should receive a product that has been damaged while in transit please contact us so we can work with you to make things right.
We’ve partnered with Route, a package protection and tracking solution, to give our customers the best possible delivery experience.
Route+ is premium package protection for your online orders. When you add Route+ at checkout, you can easily file claims for lost, stolen or damaged packages in the unfortunate case that they arise.
The Route App allows you to visually track all of your online orders in one place. No need to dig through your email for tracking numbers, dynamic maps and real-time shipping updates keep you in the loop throughout every part of your delivery.
Route is automatically added to your order at the checkout stage but if you would prefer not to use it you can simply uncheck the option.